1. Shipping Information
We process orders as quickly as possible to ensure a smooth delivery experience. Once your order is placed, it is typically prepared and dispatched within 1–2 business days.
Delivery Time:
Shipping usually takes 1–5 business days, depending on your location and order volume.
Shipping Coverage:
We ship to all EU countries. Shipping costs and estimated delivery times will be displayed at checkout.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
2. Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item.
Return Window:
You have 14 days from the date of delivery to request a return.
Return Conditions:
To be eligible for a return:
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The product must be in good condition
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Unopened or minimally used (depending on product type)
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Packaged securely to avoid damage during return shipping
Items that are damaged due to improper handling or returned in unusable condition may not be accepted.
Return Process:
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Email us at info@mecurahealth.com with your order number and reason for return.
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We will provide instructions on how and where to send your item.
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Once the returned item is received and inspected, we will process your refund to the original payment method.
Return Shipping:
Unless the return is due to an error or defective product, customers are responsible for return shipping costs.
3. Refunds
Approved refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider.